Northumbria Police Contact & Front Office Survey
Northumbria Police are committed to being there when the public need us.
To help us do this, we would like to understand how you would prefer to contact Northumbria Police and hear about your experience if you have visited a front office in one of our police stations in the last 12 months.
This survey should only take a few minutes to complete.
Your feedback will be used to help us improve the service we provide so please be open and honest.
Please note: this survey is NOT to be used to report incidents or crimes.
If you need to report a crime or incident to the police, please use one of our online reporting forms here: Report | Northumbria Police
If you have suspicions about something in your neighbourhood and it just doesn't feel right you can let us know by using our Tell Us Something form here: Tell us about | Northumbria Police
Is it an emergency? Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.
Members of the public can contact Northumbria Police to report non-emergency incidents and crimes using the following methods of contact:
- 101 telephone service
- Online reporting forms
- By visiting a police station
- By reporting to a police/community support officer
Members of the public can use the following channels to ask for advice or information as well as to share information or intelligence with Northumbria Police (for example, to tell police about a location where anti-social behaviour occurs):
- 101 telephone service
- Live Web Chat
- Tell us something form (Northumbria Police website)
- By visiting a police station
- By speaking to a police/community support officer
How would you prefer to contact Northumbria Police to report a non-emergency issue? Please select as many options as apply.
This question requires an answer.
How would you prefer to contact Northumbria Police for advice or if you had information you wanted to share? Please select as many options as apply.
This question requires an answer.
Front offices in police stations that are open to the public can be used to report non-emergency incidents or crimes, to request advice or information, or to make a complaint about the service provided by Northumbria Police.
Have you visited a front office in a Northumbria Police station in the last 12 months?
Which front office did you visit?
What was the purpose of your visit?
You can report an incident or crime using our online reporting forms and receive the same response from police if it was reported in another way. Our Web Chat service can be used to request advice or information, while complaints about the service provided by Northumbria Police can be submitted via our online complaints form. More information can be found about these services on our website: Home | Northumbria Police
Did you know you could use Northumbria Police’s online services for this purpose?
If you needed to contact Northumbria Police for the same purpose in the future, would you use our online services?
Why do you say that?
This question requires an answer.
Do you have any other comments?
Finally, a few questions about you so we can ensure that we obtain the views of a range of people across the communities that we serve.
Please note that you do not have to answer the following questions, as there is the option of ‘prefer not to say.’
Is your gender identity the same as the sex assigned to you at birth?
What is your ethnic group? Please choose one option that best describes your ethnic group or background.
Are your day-to-day activities limited because of a health problem or disability which has lasted or is expected to last at least 12 months?
